Customer Operations Analyst – Open Markets Contract

A multi-national beverage company is seeking a Customer Operations Analyst to join their team on a hybrid basis in Stamford, CT.  This individual will serve as a support role to the current Customer Operations Team

Responsibilities:

• Manage order revisions/swaps due to Allocation Blocks, Changes, etc.
• Direct Import revisions
• Clearing EDI IDOC failures
• Tracking and communicating allocation shipments, changes and requests
• Support order changes
• Centralizing reporting and order updates for the CLAs
• Other miscellaneous activities as required
• Building strong relationship with customers, sales and logistics functions

Skills:        

• Excellent interpersonal and communication skills
• Excellent customer service and customer care mind-set
• Willingness and ability to build great relationships with customers
• 2+ years of experience in customer service, supply chain planning or logistics roles within the beverage alcohol industry or a fast-paced consumer packaged goods company
• Experience in order management systems (SAP preferred)
• Solid capabilities in MS Office Applications – particularly Excel
• Strong written and verbal communication skills
• Ability to work independently and interface with internal and external customers across various levels of the organization
• Demonstrated ability to build strong customer relationships and manage customer expectations
• Proven analytical capabilities and problem-solving skills
• Detail oriented
• Ability to multi-task

Rate/Salary: $28.00/hr-31.00/hr DOE