Customer Service Associate Contract

The global leader in ecommerce is seeking a Customer Service Associate. The ideal candidate will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. S/he will be confident and organized and will know when and how to reach out for assistance. The candidate has a bias for action and is strongly self-motivated not only to take great care of our customers but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (Amazonians don’t pass the buck when it comes to customer issues). Is supremely internet savvy and has high technical aptitude when it comes to online tools and research.

Rate: $25.41/hr

Duration: 6 months

Location: N. Reading, MA (Hybrid)

Qualifications

• 3+ years prior Customer Service Experience

• Prior exposure and confidence in working with upper level management on a regular basis

• Ability to communicate professionally – with maturity and self confidence

• Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork

• Strong familiarity with online shopping and research

• Ability to successfully complete pre-employment assessment and criminal background check

• Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet

• High School Diploma or equivalent

Preferred Qualifications

• College degree

• 5+ years’ experience as a customer service professional (Face to face interaction and/or call center experience preferred)

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Rate/Salary: $25.41/hr