Customer Service Coordinator III Contract NEW

Russell Tobin and Associates is actively seeking a Customer Service Coordinator to work onsite for our client in Tewksbury, MA.

Onsite: YES

Type: W-2 ONLY

Pay: $22-$24
Contract Duration: March-September 2023

Job Duties:

• Lead the implementation of changes to systems or processes based on new company policies or procedures; this includes leading Customer Services’ transition to SAP in the region
• Monitoring, analyzing, and collecting data on the flow of end-customer and distributor orders and for the resolution of issues either wholistically or individually by partnering with CS, Distribution, Supply Chain, and customers
• Review orders submitted reports daily and resolve issues preventing entry into ERP
• Review hold reports daily and resolve issues that are adversely impacting our ability to ship product
• Review open order reports daily and resolve issues that are adversely impacting our ability to ship product
• Review distributor reconciliation analysis reports and update orders in ERP to resolve imbalances
• Lead the implementation of changes to systems or processes based on new company policies or procedures; this includes leading Customer Services’ transition to SAP in the region
• Investigate and resolve any data discrepancies in a timely manner and present findings to management
• Identify trends and exception outliners, identify root cause.
• Make recommendation to improve reporting and processes
• Monitoring customer accounts to identify problems and resolve issues before they become serious problems for the company
• Assist with internal technical support and special projects as needed
• Handle incoming high order volume received via phone and email.
• Handle high volume of Case Management related to inquiries and orders in Salesforce
• Interact daily with internal/external contacts using multiple systems to ensure accurate information.

Requirements:

• High school graduate or equivalent.
• 2+ years of cross functional commercial or customer service experience (high volume)
• Can type at a 50-WPM average.
• Experience in the Life Science industry or related field preferred
• Experience with PeopleSoft Order Management or a comparable system preferred
• Experience with Salesforce case management preferred

Russell Tobin & Associates is unable to offer visa sponsorship now or in the future.

Rate/Salary: