E-commerce Strategy and Insights Manager Contract NEW

An American multinational computer software company is looking to hire an E-commerce Strategy and Insights Manager. Apply today!

Contract – 1 year to start
Pay Rate – 70-80/hr 

Responsibilities

• Deliver customer journey insights across the organization that highlight whether we are serving our customers and identify areas to improve the experience
• Use rigorous data analysis to develop a deeper understanding of where we are succeeding in the customer journey and where they can improve, surfacing granular insights about our GTM funnel
• Partner with business leads on major initiatives including annual strategy and planning and quarterly reviews and reporting.
• Track progress in sizing of critical business initiatives by leveraging internal data sets, competitive sizing and knowledge of SaaS and e-commerce business models.
• Analyze raw and/or disparate data from multiple sources (qualitative and quantitative) to generate key findings.
• Partner with data and technology teams to improve measurement and reporting capabilities by connecting data models/outputs into a unified reporting system.
• Occasionally leverage complex SQL queries on an ad hoc basis to extract the required data and leverage Excel or reporting solutions like Tableau, PowerBI, etc. to communicate the insights.
• Manage and track financial/operational metrics to monitor performance and understand our goals, complete ad-hoc analysis to inform strategic decisions around the customer journey.
• E-commerce growth mindset with a focus on digital sales and optimizing the core checkout flow for a best-in-class customer experience.

Requirements

• BS/BA with 6-8 years of analytical insights and storytelling experience for SaaS or eCommerce company.
• Detailed oriented while staying grounded in the big picture.
• Experience with web analytics – Adobe Analytics is a plus.
• Experience with data visualization tools such as Tableau or PowerBI
• Exposure to SQL for complex queries.
• Consistent cross-functional collaborator and business partner, directly contributing to teams to achieve overall objectives.
• Outstanding executive presence and interpersonal skills, both verbal and written communication, at all levels.
• Appetite to learn and problem solve and comfortable with ambiguity.
• Global cultural awareness and experience with global teams.
• Passion for user-centric design, efficient workflows, and e-commerce innovation.
• Strong ownership mentality with a phenomenal sense of humor.

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