Operations and Maintenance Coordinator- Facilities Coordinator Contract

Job title: Operations and Maintenance Coordinator- Facilities Coordinator
Duration: 12+ Months with possible extension
Location: Austin, TX

Description:

• Candidates should have excellent communication skills.
• This role involves customer service, dispatch and ticketing in a facility department.
• Will log incidents, dispatch and work with vendors for resolution on the ticket.
• Ticketing experience in a facility department is a plus.
• This is working in a high-level service center. 
• The role doesn’t require experience with wiring, plumbing or hands on maintenance experience.  It is not a true maintenance role.

Job Summary:
Candidate is responsible for receiving, dispatching, and following up on maintenance work orders,
communicating with business partners and vendors, soliciting quotes for services, invoice verification and
updating work order status.
Detailed Description (including duties, skills, education):
Candidate is responsible for providing support to the Facilities Operations and Maintenance
Team, including coordinating vendor support to facilitate various repairs and maintenance services
throughout the company
• Reviews and processes invoices, ensuring alignment with quoted and contractual rates.
• Provides clerical and project assistance.
• Assist employees and vendors with inquiries regarding repairs, invoicing, and maintenance PM’s.
• Answers telephones, emails, and written correspondences.
• Monitor and maintain accurate records, databases, and other documents.
• Maintains records of maintenance and other facility activity.
• Provide direction to vendors as needed and ensures vendors comply with our policies and
procedures.
• Complete general office duties as directed.
• Other duties as assigned.

Key Qualifications:
• 4+ years of experience working in a fast-paced multi-facility call center environment, with a focus
on providing the best possible service to a demanding group of customers.
• Experience working in a fast-paced multi-facility call center environment, with a focus on
providing the best possible service to a demanding group of customers. Candidate must have
and demonstrate the following:
• Facilities experience is preferred.
• Experience with CMMS system, and/or invoice processing is a plus
• Must be organized and extremely detail oriented.
• Strong customer service and problem-solving aptitude.
• The ability to communicate effectively and provide clear, accurate and simple direction to
contractors.
• Manages time efficiently with demonstrated ability to multi-task.
• Familiarity with Mac platform and Microsoft Office programs. Must have good typing skills.
• Strong analytical and problem-solving abilities.
• Must work well under pressure in a demanding environment.
• Strong verbal and written communication skills.

Education:
Some college, technical training or equivalent work experience required. 

#CB

Rate/Salary: $30-41.43 Per Hour