Quality Assurance – QA Analyst I Contract

Job Title: Quality Assurance I
Location: Bay Area, CA
Rate: $30- $33/- hrs on w2.
Duration: 12+ months

JOB DESCRIPTION

The main function of the QA analyst is to monitor the performance of Italian transcription workflows. An entry level QA test analyst will partner closely with Ops Project Managers, Linguists, Engineers, Data Quality Analysts, and vendor leads on initiatives to improve data quality for Speech labeling projects and ensure that vendors are effective on projects.

Job Responsibilities:

• Act as the subject matter expert for the Italian language speech automatic speech recognition annotation workflow, providing clarifications on guidelines and internal tooling UI.
• Monitor and maintain speech annotation quality by curating gold jobs for all speech transcription programs. This entails providing “gold responses” to a representative sample of speech transcription job that are ingested to queues to monitor rater quality on an ongoing basis.
• Contribute to developing training materials, instructions and targeted quality programs for vendor raters.
• Audit rater jobs for Italian speech annotation projects to create regular audit reports, identifying quality issues and communicating feedback to vendor leads in weekly sync.
• Recommend solutions and provide insights to improve rater performance and efficiency.
• Create tasks for technical issues that arise on internal tooling, triage tasks, track progress and provide updates to stakeholders.
• Create and maintain trackers on rater allocation across multiple projects.
• Monitor rater throughput to ensure that projects are on track to meet deadlines.
• Communicate project priority to vendors to allocate raters based on product team needs.
• Attend Weekly Vendor Business Reviews outside of normal business hours.

Skills:

• Strong verbal and written communication skills are a must, problem solving skills, customer service and interpersonal skills.
• Fluency in English and Italian, including a strong command of grammar, is required.
• Fluency in French, Spanish or any other language is a plus.
• Proficiency in Microsoft Office and G Suite.
• Ability to work independently and be a team player in a collaborative environment.
• Strong organizational skills and attention to detail.
• Team player that is able to work to prioritize multiple projects.
• Experience with Tableau and SQL is a plus.

Must have skills:

• Level 5 Italian and English language proficiency (native/ bilingual)
• QA experience
• Written and verbal communication skills

Nice to have skills:

• SQL experience
• Microsoft Office/Google Suite
• Project management

Education/Experience:

• Bachelor’s degree preferred but not required for equivalent experience.
• 1+ years experience in a quality assurance role desired.
• Previous experience in the tech industry is a plus.

Rate/Salary: $30-$33/- hrs on w2