Technology

Voice Engineer Contract

  • Voice incident troubleshooting and escalation to L3
  • BAU support operations in Voice Domain
  • Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes
  • Obsolesce Management
  • Vulnerability Management and finding remediation
  • Coordinates with onshore teams; interface with vendors and partners for issue resolution.
  • Assists the Team Leads/Delivery Manager in maintaining SLA adherence.
  • Proposes solution alternatives, provide impact analysis for any technical changes.
  • Translates high level objectives into low level work modules and tasks.
  • Performs requirements gathering and design
  • ITIL and Change Management experience

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