Change Management & Communications – Change Management Specialist Contract

Russell Tobin and Associates is a premier provider of IT Consulting, Engineering Consulting, Talent, and Workforce Management Solutions to clients globally.

We have an urgent position open for Change Management – Customer Service – Monterey Park, CA 91755 / Los Angeles, CA 90071. Find the brief description about this position and share me your updated resume if interested.

Description:    

Title: Change Management – Customer Service (3 days onsite and 2 days WFH)

Location: Monterey Park, CA 91755 / Los Angeles, CA 90071

Job Type: 8+ Months Contract (Possible Extension)

Pay Range: $25-28/hr on w2

Overview:

TRAINING PERIOD – 60 DAYS, SOME OT REQUIRED AFTER TRAINING PERIOD.

Basic Qualifications:

– Associate degree, or equivalent work experience.
– Three to five years of experience in financial services industry.

Duties and Responsibilities:

• Service customers phone and email inquiries.
• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
• Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base.

Preferred Skills/Experience:

– Excellent verbal, written, and interpersonal communication skills.
– Outstanding customer service and problem resolution skills.
– Proficient computer skills, especially Microsoft office applications.
– Experience with department-specific systems.
– Advanced knowledge of departmental and bank products and services.
• Technical support and/or co-browse skills.
• Preferred understanding of digital capabilities with experience in Information Technology environment.
• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations.

Rate/Salary: Pay Range: $25-28/hr