What are we looking for in our Service Support Specialist?

Russell Tobin & Associates is currently seeking a Service Support Specialist to work for one of our top healthcare clients in Rockville, MD! The purpose of this position is to help ensure complete customer satisfaction by providing first level non-technical and basic technical support to customers

Pay: $24-$26.50/hr. depending on experience

Location: Onsite - Rockville, MD

Key Responsibilities:

• Maintain Customers System of Record as it relates to all service requests
• Continuously monitor new Work Order Requests in Remedy / Service Now to process and assign in-house technician to specific request
• Provide a customer focused first point of contact to answer customer inquiries/service calls
• Initiate calls focused on requesting and expediting request for in-house service and scheduling of activities with Engineers
• Act as the liaison for external vendors coming onsite to perform requested services
• Responsible for reviewing, completing, and signing Work Orders in accordance with WREF SOPs
• Review and enter Test Points and Standards Used on all GxP Work Orders and Complete the order
• Ensure all service reports and documents meet GSK quality guidelines

Skills:

• Customer service skills a must
• Work effectively in a team and individually
• Must be organized with good time management skills
• Excellent verbal and written communication skills
• Demonstrated experience and proficiency using software for processing, email, order entry and other as required
• Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable
• Contact third party vendors for paperwork if necessary, to close out Work Order

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.