Customer Service Customer Support Representative

What are we looking for in our Customer Support Representative?

Russell Tobin and Associates is seeking a Customer Support Representative for one of our top food delivery clients!

Location: Remote within US

Pay: $18-20/hour

• Proactively reach out to customers to fulfill orders
• Address ad-hoc customer issues with empathy and urgency
• Execute workflows that ensure we exceed customer expectations Identify trends & communicate findings to the broader teams to improve our processes
• Be a part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

Skills:

• You have a Bachelor’s degree or equivalent amount of work experience
• You have 1+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
• You are a highly-motivated individual that can work independently
• You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
• You can speak fluent English and have above average technical fluency (typing speed of 40 WPM)
• You have effective written communication skills
• You are above average in technological fluency - and are especially comfortable with Google Sheets
• Bonus points for... Familiarity with G-Suite, Slack

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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