What are we looking for in our United States-Operations Support?

Russell Tobin and Associates/Pride Global is currently seeking an Operations Support to work for our client's team in Chicago, IL 60607 (Hybrid – 3x per week).

Apply now, for immediate consideration!

Title: Operations Support

Pay Range: $32-$39/hourly DOE

Work Hours: (Monday-Friday, 8AM-5PM)

Work Location: Chicago, IL 60607 (Hybrid – 3x per week)

Duration: 6-month contract role with the possibility of extension

Looking for talented operations representatives to scale our Restaurant Signup and Early Life Cycle Operations.

The Restaurant Growth Coach will provide exceptional customer service and leverage restaurant feedback to contribute to the efficiency of the Sales and Operations teams.

What You’ll Do:

• Work with a designated sales team on a special project to help optimize their merchant signup and early lifecycle experience
• Manage a pipeline of accounts and communicate with restaurant partners to guide them through the onboarding process, including but not limited to:
• Account set up and verifying account information such as credentials, bank details, contact information
• Assist in menu edits and enhancements
• Upload photography
• Schedule calls with restaurant partners and train them on how to use the Uber Eats app, tablets/printers which including accepting, adjusting, and cancelling orders
• Work closely with sellers to quickly understand the state of their accounts, and where you can help assist to provide a great merchant experience
• Work with our restaurant partners to answer questions, address concerns, and gain significant client-facing experience through your positive representation of Uber Eats on a daily basis
• Work cross-functionally with other operational/sales teams in the organization to report trends and service improvements through restaurant feedback

About You:

• Customer service background preferred, but not required
• Pleasant and personable manner -- people like working with you
• Experience with learning and solving technical problems
• Excellent written and verbal communication skills
• Proficiency with G-Suite and the ability to learn new software systems
• Must be extremely detail-oriented with superior organizational skills
• Ability to prioritize and juggle multiple activities at once
• Ability to thrive in a productive and ever changing environment with well-defined goals, but ambiguity on how to get there
• Self-driven with the ability to problem solve, and desire to learn new things

Basic Qualifications:

• At least 1 year of experience in sales, operations, account management, or similar functions
• Willingness to roll up your sleeves, and get in the weeds to assist merchants with varying pain points
• Outstanding work ethic and attention to detail
• Bachelor’s Degree or equivalent
• Experience with Salesforce and G-suite

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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Rate/Salary: Pay Range: $32-$39/hourly DOE