Help Desk Support Specialist Contract

Russell Tobin and Associates is currently hiring a Help Desk Support Specialist for our Fortune 500 Client based in Salem, OR 97302 . 

Duration: 12+ months with possible extension
Payrate – $18.00/hour

JOB SUMMARY:

Key job responsibilities:

•  Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable.
• Ability to follow and read wiring diagrams with AC conversion to DC, and grounding principles. 
• Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
• Provide technical support via telephone, and/or email to end users and administrators of Unity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
• Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department. 
• Meet call handling, volume and productivity goals in an inbound call center environment.    
     
  Required Qualifications:
• Minimum of one year of Technical Support/Call Center/Help Desk experience.
•  Basic IP Networking required. 
• PC systems knowledge required (Windows 7-10) o Basic SQL Database reading and editing preferred.
• Must be able to work weekends and evenings. 
• Excellent listening skills and ability to assess and respond to customers’ needs. Must be able to effectively communicate with customers via telephone. 
• Detail-oriented with the ability to keep accurate records of communication with customers. 

Rate/Salary: $18.00/hr