Technology NOC Technician

What are we looking for in our NOC Technician?

Title: NOC Technician

Location: Phoenix AZ

Pay rate: $30.00 - $35.00 /hour DOE

Duration: 6+ Months (Possibility of extension)

Required Skills:

• Assists in the technical support, problem resolution, planning, and managing of the converged data/voice network that includes wired and wireless technologies.
• Interacting with customers is the primary point of contact for the network operations team.
• Prioritize, triage, and assign tickets that have been routed to the network operations team for resolution.
• Monitors the network for unauthorized activities; maintains network security.
• Act as a primary interface with equipment vendors for resolving problems.
• Recognizes and identifies potential areas where existing policies and procedures require modification.
• Assists in development of new policies and procedures as necessary.
• Participates in procurement of RMA network equipment.
• Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network.

Desired Skills:

• Ability to communicate effectively with customers, management, staff and equipment vendors. · Knowledge of secure network switching/routing and layer 1 cabling.
• Knowledge of research methods and techniques for networking solutions.
• Knowledge of principles of business system analysis, including the analysis of procedures, equipment and methods. · Ability to quickly evaluate and resolve customer problems directly with customers.
• Ability to analyze, interpret and present research findings Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors and users is crucial.

Experience Preferred

Experience in Network Infrastructure.

Education Required

Associate’s degree in computer science, Information Technology

Education Preferred

Experience utilizing network management tools such as Solar Winds and Service Now

Additional Information

Must be willing to work overtime and rotating shifts as required.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

#CB

#LI-RS3