What are we looking for in our Customer Service Representative / Account Manager?
Rocket Shippers – Customer Service Representative
Rocket Shippers, the e-commerce fulfilment division of Pride Global, is a technology-forward 3PL that ensures reliable and cost-effective shipping and fulfilment. We help small to medium-sized businesses streamline their e-commerce presence, optimize their fulfilment, and get products to their customers on time. We are seeking a Customer Service Representative in Las Vegas, NV!
The Customer Service Representative in this role will ensure seamless communication from onboarding new clients, managing client’s daily needs, upselling products/services, and ensuring accurate execution of all order fulfilment, allowing us to provide the highest level of service to our customers. This individual will play a vital role in managing our current and future client base as one of the main points of contact for Rocket Shippers customers. Hours are 7:00 AM – 3:30 PM, Monday to Friday.
The Opportunity:
- Act as the main point of contact for assigned accounts
- Successfully onboard new clients
- Determine standard operating procedures with clients and work to provide solutions that fit their needs
- Accurately enter customer orders into the order fulfillment management system
- Communicating via phone and email with contracted carriers to coordinate LTL and FTL freight inbound and outbound
- Proactively investigate issues that arise and work with team members to provide solutions. To include issues surrounding packaging, shipping, and inventory control
- Interface with clients via ZOOM, Microsoft Teams, phone calls or email – virtual meetings will be held regularly with customers
- Creating pickup and delivery appointments via phone and email
- Receive and approve proposals for LTF and FTF freight
- Will be responsible for retaining client base
- Assist with additional responsibilities as needed
What you bring:
- 2+ years of working experience with Microsoft Outlook, Microsoft Excel, and Microsoft Word
- 1+ years’ experience in customer service or account management
- 2+ years’ experience in a logistics-related environment (3PL or E-commerce experience preferred)
- Advanced Microsoft Excel training or certificate
- Advanced Grammar skills
Benefits:
- Wellness Benefits
- 401K
- Cultural initiatives and perks (e.g The DOJO - our cultural program, Lioness - our women’s equity initiative, Diversity and Inclusion, Pride in Education, and community volunteer opportunities)
- Opportunities for growth and development
- A supportive workplace which promotes diversity of thought, new ideas, and team success
- The ability to impact livelihoods every day!
- Health, Medical, Vision Benefits
- Office Happy Hours!
- Supportive & Motivating team
Our Pledge:
As a certified, minority-owned business Pride Global is committed to strengthening our community by focusing on diversity and inclusion efforts both internally and externally. We believe our differences make us stronger. We work to address opportunities and obstacles that disproportionately affect people of color, women, members of the LGBTQ+ community, seniors, individuals with disabilities, and veterans. Pride's commitment is intentional, focused, and measurable.
Pride Global and its affiliate companies are Equal Opportunity Employers. We believe in an inclusive workplace that values different perspectives and fosters creativity, and innovation. We aim to hire and cultivate diverse talent from all backgrounds and perspectives. We are dedicated to building an empowering and inclusive workplace for all. If you require any accommodations, please reach out to Meaghan.brant@pridenow.com
Salary range:
The target salary for this role ranges from $45,000 to $50,000 per year plus variable incentives. The salary offered will be determined based on the successful candidate’s relevant experience, knowledge, skills, and abilities.
